Q1.What can I do if I arrive at the hotel before the check-in time?
A1.Daily check in time starts at 3pm. Please alert us if you plan to arrive before 3pm. We will try to arrange earlier
house keeping to match your time. If the room is not ready, feel free to leave your luggage with us (for storage) while you
take a stroll around the city before the check in time.
Q2.What if I will arrive at the hotel late at night?。
A2.If you plan to arrive after 10pm, please inform us beforehand. The front desk is open 24 hours, but for security purposes,
The main doors will be closed from midnight daily. Please call the front desk staff via the intercom systems installed at the entrances.
Q3.Can the hotel look after my luggage after I have checked out?
A3.For the convenience of our guests, we offer free luggage storage services weather it’s before the check in time or
after you have checked out. Please deposit your baggage at the front desk when needed and enjoy the rest of your sightseeing
or shopping for the day.
Q4.Can I pay for my stay during check out?
A4.Accommodation fees must be settled during check in before room key can be provided. Apologies for any inconvenience.
Q5.Can I use a credit card for payment?
A5.We accept most credit cards from major financial institutions. Check here for detailed list. Accepted Credit Cards
Q6.What are the charges for my child that accompanies me?
A6.Children under 13 years old can stay in the same room for free. However, additional towels, amenities, etc., are
not provided for them. (charges may apply if needed) .
The following table below indicates breakfast charges for children.
Under 6
Free of charge
Under 12 over 6
Half of the standard charge
12 and up
Standard Charge
ABOUT PARKING
Q1.Are there any parking facilities nearby?
A1.Yes we have an automated (deposit and retrieval) parking facility but its limited to regular passenger vehicles with a max
height of 1.55m. If you need to park a wagon sized vehicle or above, we will guide you to the Hashimoto Ohato parking facility nearby.
Please inform us of you parking needs during check in.
Q2.During my time of stay, What are the rates for every time I park or retrieve my vehicle?
A2.For the Hotel's own parking facility, vehicles may be retrieved and redeposit free of charge. Please notify our front desk staff first so that we can make the arrangments.
For the Hashimoto Parking, guests will have to pay for every time they retrieve their vehicle.
Q3.May I still use the facility after I have checked out or before I check in?
A3.You may still use the facility but if its outside of the overnight park times, standard charges may apply. For
details of each parking facility, click the following link. Parking Details
ABOUT RESERVATION
Online reservation questions
Q1.How many months in advance can I make reservations?
A1.Our system accepts reservations up to 6 months in advance.
Q2.What does the “×” symbol on the calendar mean? Are there rooms available on that date?
A2.In order to prevent double booking, our system may sometimes reserve certain room when vacancy is low. Please
feel free to give us a call as there might still be some rooms available.
Q3.What if I want to stay for a long period?
A3.At the reservation pages, select or insert the number of nights you would like to stay in the corresponding fields.
Depending on availability, you may reserve up to 30days of stay. Unfortunately, there may be dates in between your schedule
where it is already fully booked in advance by other guests. We suggest you make such reservation with us via phone.
Q4.May I book for two or more rooms at a time?
A4.At the reservation pages, by the “room type” section you may reserve up to 10 rooms at a time. Please remember to
insert all the guests names for every room during reservation.
Q5.For Twin and Double room, May I reserve for 4 guests and above?
A5.For Twins and Double rooms, You are limited to book 1 or 2 guests per room if you book via the internet. If you have
accompanying children or extra guest needs, please give us a call so that we may arrange such bookings for you.
Q6.How do I make changes to or cancel my reservation online?
A6.Please use the following link :Reservation Changes
There are two types of login at this page.
For non-member guests, please use registered email address during booking or reservation number to login and make appropriate changes.
For hotel member guests, please login with ID and password to make the appropriate changes.
※Please note that your reservation info will not be displayed if you have made the reservation via the telephone。
Q7.The webpage is not showing properly, what shall I do?
A7.Please check your browser and update if possible。Our website supports Google chrome, Firefox, and Internet Explorer 8 and above.
ABOUT MEMBERSHIP
Q1.Whats the difference between a member or not?
A1.Members can login to our reservation system with their IDs and password. Members can simplify the booking process as the system saves
the guest info (names and address) that has been used in the past. No need to enter all the guest details every time you make a booking with us.
Q2.Are there any fees or charges for joining membership online?
A2.No, Joining membership online is 100% free.
Q3.I forgot my login ID or password, what shall I do?
A3.Please use the 「Passport Recovery」page to retrieve
your password. Enter the email address you used during registration and click the submit button. The system will send you a link to reset your members password.
Q4.Login credentials verification error has appeared on my screen and I am unable to login anymore.
A4.For security measures, If the ID and password you entered does not match over 10 consecutive times, you account will be automatically locked. Please the following number for assistance: TEL: 095-818-9000
Q5.I want to change my online membership information.
A5.Please use this page 「Profile Update」to update your information. You will need to first login with your ID and password before any changes can be made.
ABOUT T-POINT
Q1.How much t-points can I earn at the hotel?
A1.Based on the accommodation rate (excl. tax), you may earn 1 t-point for every 100yen.
※points earned might differ during special event times.
Q2.Can I earn T-points when I book via travel websites like Rakuten?
A2.Based on T-point earning terms, you may only earn points if you book via hotels official websites, telephone, or e-mail channels, and only on the accommodation rate.
【T- points earning terms】
Quo-card, One-day tram pass, and other package deals cannot be used to earn T-points.
Travel Websites such as Jalan, Rurubu Travel and other agencies with own loyalty programs are excluded from T-point deals.
Dry Cleaning/ Massage/ Quo-card/ Breakfast etc. are also excluded from T-point earning terms.
Please show your T-point card upon payment, as no points may be earned after the transaction is done.
Using discount vouchers or other coupons. Corresponding amounts will be deducted before t-points can be earned.
Contractual business that excludes payments during check-in are excluded from T-point earnings.
Q3.Can I pay with my T-points?
A3.Yes, you may pay for the accommodation fee at 10points = 10yen rate at our hotel. 【T-points use terms】
Guests booking via hotels official websites, Telephone and email bookings may use t-point as payment.
Any amount other that the accommodation charges (Cleaning, Breakfast, etc) are excluded from T-point payments.
Travel Websites such as Jalan, Rurubu Travel and other agencies with own loyalty programs are excluded from T-point payment deals.
Newly issued T-Cards needs to be first registered on the T-Site, and can only be used after 2~3days from activation.
Q4.What if I don’t have T-Card?
A4.You may apply T-Card with us. It is free of initial or annual membership fees. Please provide necessary details at front desk to apply. 【T-Card terms to note】
The T-Card issues by the hotel does NOT carry Credit functions, and Tsutaya rental service uses.
For further details on T-points and T-Cards please visit the T-SITE and its FAQ section
Q5.I am unable to use my T-Points
A5.After getting your T-Card from the hotel, please first register your details on the T-Site Registration
before actual use of the earned t-points. It could take up 2 or 3 days after registration before the T-Points can be used.